GO Translation & Communication Services S. de R.L de C.V. (GO Translations) respects the privacy of its customers, employees, collaborators, stakeholders and others. Therefore, our Company is responsible for the use and protection of personal data. This Policy describes the information collected from the data owners and the purposes of said information, as well as how personal data will be processed. Personal information will be processed and safekept in compliance with the provisions of the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDP).

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Use and purpose of the collected data

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Your personal information will be used solely and exclusively for the following purposes: to identify potential customers; to answer mails, queries and requests for services; to provide and conduct our services; to contact our customers regarding the provision of requested or contracted services, and to provide information related to the continuity or changes in the services; to issue invoices/process payments and to create documents related to the services provided; for statistical purposes, and to comply with the applicable regulations.

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Pursuant the LFPDP, the EU General Data Protection Regulation (GDPR) and other international standards, personal data will be processed fairly and transparently, for specific purposes (explicit, legit and specified), and will be limited to those data strictly necessary for the purposes for which they are being collected. Furthermore, personal data will be processed in a secure way, including protection against unauthorized or undue processing, destruction or injury through technical or organizational means.

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Personal data collected

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Personal data includes all information that identifies us as individuals. Personal data collected by us may include:

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• For Natural Persons: name, e-mail, telephone number, address (personal and/or business), information about employers, tax information (including your Tax Identification Number, fiscal address, and any other information relevant for invoicing purposes), as well as data regarding social network users.

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• For Legal Entities: business/company name, e-mail, telephone/fax number, tax information (including their Tax Identification Number, fiscal address, and any other information relevant for invoicing purposes), and contact details of the company’s Legal Representative

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Additionally, the following information may be collected if you access our website or social networks: web server log files (including IP address, time of your visit, time spent browsing our page, and visited sections), information collected through the use of cookies and other similar technologies.

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Private and/or sensitive personal data

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The information collected by GO Translations DOES NOT include sensitive personal data. All private and/or financial information provided voluntarily will be processed with strict security and confidentiality only for purposes related to providing translation, localization, interpretation, drafting, and editing services (amongst others), according to the provisions of this Privacy Notice and the applicable laws.

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Minors and persons with disabilities or in interdiction status

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It is our special interest to safeguard the personal information of minors, people with disabilities or those legally incapable/incompetent. In case personal data of minors or people with disabilities are collected, these must be granted, with no exception, by their parent, guardian or legal representative, in which case the parent, guardian or legal representative will be required to proved his/her identity. This information will be processed and protected under the same security and confidentiality measures.

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GO Translations does not intentionally collect or process personal data from minors, people with disabilities or those legally incapable/incompetent. If you are a parent, guardian or legal representative of a minor or a person with disabilities and you are aware that personal data have been provided to us without your consent, you may request the revocation of their use/processing either electronically via the e-mail address contacto@go-translations.com.mx or by telephone at +52 55 | 6596 6459.

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Data collection means

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For the purposes described herein, your personal data may be collected through several means: electronically (through our website, social network applications controlled by GO Translations, or e-mail), through direct or personal contact or through third parties (public databases, business partners or people who may share your information directly). Browsing our website does not require the disclosure of personal data; however, the use of our contact form implies you are voluntarily providing some personal data.

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Use of cookies and other technologies to collect personal data

 

Our website uses cookies and other similar technologies through which it is possible to monitor the behavior of internet users in order to help us collect statistic information of the use and effectiveness of our site, and to ensure the proper functioning of our website and/or apps.

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For further information, please read our Policy regarding the use of cookies (at the end of this Notice). 

Additional information on the subject of cookies is available at  http://www.allaboutcookies.org.

 

Exercising your rights / ARCO Rights

 

Our customers have the right to know which personal data are being collected, their use and use conditions. Also, the owners of personal data have the right to Access their information, and to request the correction of their personal data (in case they are outdated, inaccurate or incomplete [Rectification]) and/or their deletion (Cancellation), as well as to oppose

to their processing or to withdraw their consent (Opposition). These rights are known as ARCO rights.

 

To exercise any of your ARCO rights, or to renew your consent, you must submit the corresponding request, duly signed, to our Administrative Department within 10 calendar days of having shared your personal data. Said request must be supplemented with a copy of a valid official ID of the owner of the personal data, and, when applicable, the credentials and valid official ID of your Legal Representative.

 

The person responsible for processing any ARCO-related requests (Personal Data Controller) is: Oscar Castellanos G., who can be reached via e-mail at oscar.castellanos@go-translations.com.mx or via telephone at 55 6596 6459.

 

Please be aware that not all cases may be dealt with immediately because some tax obligations may require to continue the processing of personal data. Also, revoking your consent to process this information may prevent us to continue providing the requested services or result in the termination of our relation with our customers.

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Changes to the Privacy Notice

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In compliance with the applicable regulations, internal policies or new requirements for the provision or offering of services, any update or amendment to this Privacy Notice remains at the discretion of GO Translations and will be published in our website: http://go-translations.com.mx.

 

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Last update: February 07, 2021

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*Policy on cookies, web beacons and other technologies

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We inform you that our web page uses cookies, web beacons and other technologies, through which we can monitor your behavior as an internet user, in order to collect statistics about use and effectivity of our site and thus, provide you a better service.

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A cookie is a small data file that is transferred from a web site and that may be downloaded and stored in your computer during browsing as an identification label. Cookies allow a web page, among other things, to store and recover information on the browsing habits of users or their equipment, and as such, are not associated with personal information. Some cookies may also be used to customize the web site experience for known visitors, associating him/her with profile information or user preferences.

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The cookies used by our website are mostly proprietary; i.e., they are sent to the user´s equipment from the domain managed by this site´s own editor and through which the service requested by the user is provided. These cookies are necessary to allow communication between the user´s equipment and the network. Our site uses web analysis services (for example, Google Analytics, Spring Metrics or similar tools) to help us analyze the way our visitors interact with the site. This may imply using a set of cookies to collect information and obtain use statistics which do not identify our visitors personally.

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GO Translations may use web beacons or other technology in its web sites and e-mails. Web beacons are inserted images on a web page or an e-mail that usually work together with the cookies and that may be used to monitor a visitor´s behavior and store information such as the user´s IP, length of interaction with the site, and type of browser, as well as e-mail interactions.

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The personal data we obtain through these tracking technologies include: time of browsing, length of browsing in the site, sections viewed and internet websites previously visited.

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Most web browsers automatically accept cookies and web beacons, depending on the predetermined settings. In most cases, you may configure the browser to get notifications before receiving a cookie, allowing you to accept it or not. It is also possible to configure the browser to deactivate cookies. Deactivating cookies may disable different website functions.

To learn how to disable these technologies, please review the following site: https://www.aboutcookies.org.

 

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